TidBITS#511/03-Jan-00
=====================

  Dour prognostications for the new year have failed to materialize,
  but other troubles abound: we look at Apple's OT Tuner 1.0, the
  problem that sparked it, and cover sources of network security
  information. We also note updates to Microsoft Excel 98, Internet
  Explorer 4.51, Outlook Express 5.01, and Now Up-to-Date & Contact.
  Changing topics, we interview Neil Shapiro about the Internet
  reappearance of MAUG, the first online Apple community. This
  week's poll queries your Y2K experience, and we have a schedule of
  staff appearances at this week's Macworld Expo.

Topics:
    MailBITS/03-Jan-00
    Internet Explorer 4.51 & Outlook Express 5.01 Fix Problems
    OT Tuner 1.0 Combats Possible Net Abuse of Macs
    Don't Panic - Be Informed about Net Security
    InterviewBITS with Neil Shapiro

<http://www.tidbits.com/tb-issues/TidBITS-511.html>
<ftp://ftp.tidbits.com/issues/2000/TidBITS#511_03-Jan-00.etx>

Copyright 2000 TidBITS Electronic Publishing. All rights reserved.
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   ---------------------------------------------------------------

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MailBITS/03-Jan-00
------------------

**TidBITS Appearances at Macworld SF** -- We may be a virtual
  organization, but we love meeting you in person at Macworld Expos.
  If you're attending the show this week in San Francisco, stop by
  one or more of the events below and say hello.

* Wednesday, 05-Jan-00: Adam will be signing copies of his Eudora
  VQS book at the Aladdin Systems booth (#2217) from 1:00-2:00 PM.
  Jeff Carlson and his co-author Glenn Fleishman will be signing
  their Real World GoLive book and answering questions about GoLive
  in the Adobe booth from 2:00-4:00 PM.

* Thursday, 06-Jan-00: Adam will be signing copies of his Eudora
  VQS book at the Peachpit Press booth (#2428) from 11:00 AM to
  12:30 PM. Jeff will also be at the Peachpit booth from 10:00-11:00
  AM signing his Real World GoLive book, and then again from 2:00-
  3:00 PM for his Palm VQS book. We'll both be at the Netter's
  Dinner Thursday night - make sure to sign up in advance if you
  wish to attend. Matt Neuburg will be signing his REALbasic book at
  the REAL Software booth (#949) at 10:30 AM.

<http://db.tidbits.com/getbits.acgi?tbart=05709>

* Friday, 07-Jan-00: Jeff Carlson and Glenn Fleishman will be
  signing their Real World GoLive book in the Adobe booth from 10:00
  AM to 12:00 PM.

* Unfortunately, since O'Reilly & Associates doesn't have a booth
  at Macworld Expo, I don't have any signings scheduled for Crossing
  Platforms: A Macintosh/Windows Phrasebook. However, visit the
  Connectix booth (#1707) since they'll be giving away signed copies
  of the book throughout the show, and I might be able to set up
  some sort of an appearance there. In lieu of that, check out the
  URL below (after Wednesday, 05-Jan-00), where David Pogue and I
  interviewed each other about the book. [ACE]

<http://www.oreilly.com/catalog/platforms/>


**Minor Y2K Fix for Excel 98** -- Microsoft Corporation has
  released a minor update to Excel 98 for Macintosh to address a
  problem exporting date information to text files using Visual
  Basic for Applications (VBA). Dates with four-digit years will be
  exported using two-digit years, meaning century information about
  the dates is lost. Depending on how the data is subsequently used,
  this may cause date problems: for instance, Excel 98 assumes
  two-digit years 00 to 29 are in the 21st century, so any dates
  pointing to the years 1900 through 1929 would be misinterpreted by
  Excel if they were exported to a text file using VBA, and re-
  imported into Excel 98. Other applications may interpret two digit
  years as being in the 20th century, while some use varying "date
  windows" for interpreting two-digit years. (See "Parsing Like It's
  1999" in TidBITS-475_ for more details.) This issue applies only
  to dates with four-digit years exported to text files using VBA:
  no other instance of saving or exporting Excel data is affected.
  Microsoft's Excel 98 Y2K Update is available for English language
  versions of Office 98, either as a new part of its Mac OS 9
  Updater for Office 98 released earlier this month, or separately
  as an 818K download for those who have already installed the Mac
  OS 9 update. Microsoft says versions for non-English versions of
  Office 98 should be forthcoming. [GD]

<http://db.tidbits.com/getbits.acgi?tbart=05342>
<http://www.microsoft.com/macoffice/downloads/OS9.htm>
<http://www.microsoft.com/macoffice/downloads/Excel98Y2K/Excel98Y2K_2.asp>


**Now Up-to-Date & Contact Are Now Up to Date** -- Power On
  Software is delivering on its promise to continue development of
  Now Up-to-Date & Contact, its calendar and contact combo purchased
  from Qualcomm earlier this year. Version 3.8 fixes compatibility
  issues with Mac OS 8.5 and later, solves problems associated with
  its Internet features, and includes Now Up-to-Date & Contact Web
  Publisher for free (it was formerly a separate $400 product).
  Power On claims that Palm device synchronization is scheduled to
  arrive in an upcoming version 3.9, tentatively scheduled for early
  2000. Now Up-to-Date & Contact costs $90; owners of previous
  versions can upgrade for $40. A fully functional 30-day demo is a
  4.6 MB download. [JLC]

<http://www.poweronsoftware.com/now.html>
<http://db.tidbits.com/getbits.acgi?tbart=05465>


**MWJ Mac OS 9 Coverage at Fatbrain.com** -- GCSF, Inc., the
  publisher of the weekly Macintosh journal MWJ, has made its
  extensive Mac OS 9 coverage available as a free 76-page PDF file.
  MWJ's coverage of Mac OS 9 is quite possibly the most complete
  (and technically detailed) available anywhere. If you've been
  looking for more depth than TidBITS's coverage of Mac OS 9, this
  is the reference for you. MWJ's Mac OS 9 guide is free 1 MB
  download from Fatbrain.com's eMatter service. [JLC]

<http://www.gcsf.com/pages/mwj/>
<http://db.tidbits.com/getbits.acgi?tbser=1151>
<http://www1.fatbrain.com/asp/bookinfo/bookinfo.asp?theisbn=EB00003840>
<http://www.fatbrain.com/ematter/home.html>


**Poll Results: Buying Digital Cameras** -- From 06-Dec-99 to
  31-Dec-99 we ran three polls about digital cameras, and for once,
  I'm pleased to say that barely anyone participated at all. Kudos
  to everyone who let their computers sit idle and enjoyed some time
  off for the holidays! In the first poll, which queried camera
  ownership, the approximately 600 responses were split roughly
  three ways between "currently own," "play to buy," and "no plans."
  The second poll narrowed the topic, and about 300 people answered
  when they bought or planned to buy a digital camera. Ignoring the
  specific numbers, the trend was clearly toward more people buying
  into digital camera technology every year. Finally, in our third
  poll, which asked how much you paid for your first digital camera,
  about 100 people participated, scattering their answers roughly
  along a standard bell curve, with most people paying between $500
  and $750. [ACE]


**Poll Preview: A-OK for Y2K?** The world did not end at the
  stroke of midnight on 01-Jan-00 -  nor did the world's computer
  systems come crashing to a halt, even in regions that had taken
  Y2K-preparedness lightly. It's tempting to laugh off Y2K hysteria
  now, but according to estimates I've seen, between $300 and $600
  billion was spent worldwide on addressing Y2K-related computer
  problems. The fact that 01-Jan-00 came and went without
  significant problems is indicative primarily of the effort put
  into ensuring that Y2K would not cause troubles, not that concerns
  were unjustified. Those who spent the last few years slaving over
  old code and testing systems deserve a lot of credit for ensuring
  that New Year's Eve could be a time of celebration, rather than
  just a really dark night. Of course, there have been a few quirks
  here and there, so this week's poll question asks "Did you
  personally experience a Y2K-related computer problem?" A few
  TidBITS Talk participants have, but visit our home page and
  register your vote! [ACE]

<http://www.tidbits.com/>
<http://db.tidbits.com/getbits.acgi?tlkthrd=895>


Internet Explorer 4.51 & Outlook Express 5.01 Fix Problems
----------------------------------------------------------
  by Geoff Duncan <geoff@tidbits.com>

  Microsoft Corporation has released Internet Explorer 4.51 and
  Outlook Express 5.01, which address issues with Web site and email
  attachment security, as well as JavaScript problems that occur
  using the two products in combination. The two updates are
  available together as an 11.4 MB download, or separately (6.4 MB
  and 9.4 MB, respectively) if you only use one or the other.
  Microsoft has published a brief FAQ on these releases.

<http://www.microsoft.com/mac/download/>
<http://www.microsoft.com/mac/download/en/iefaqEN.asp>

  In a nutshell, Internet Explorer 4.51 includes new SSL version 3
  security certificates from VeriSign. Some certificates which
  originally shipped with Internet Explorer 4.5 expire 01-Jan-00, at
  which point it becomes impossible for Explorer to establish secure
  connections to some Web sites (such as online merchants or
  financial services). Both Internet Explorer 4.51 and Outlook
  Express 5.01 offer improved support for version 3 certificates
  that should allow automatic updating in the future. Installing
  Explorer 4.51 is merely a matter of drag & drop in the Finder,
  though a few people have had troubles; see TidBITS Talk for
  details and fixes. Netscape browsers earlier than version 4.06 may
  also have the same problem with certificate expiration.

<http://db.tidbits.com/getbits.acgi?tlkthrd=889>

  Outlook Express 5.01 patches a security loophole first reported in
  mid-November whereby attachments could automatically be downloaded
  to a user's hard disk by being embedded in a specifically composed
  MIME HTML (MHTML) message. These items would appear in a user's
  Download folder without the user's knowledge; if a user launched
  one of these items and it happened to be a malicious application,
  damage could occur. Outlook Express 5.01 protects users by not
  downloading any material embedded in an MHTML message that can't
  be rendered as part of the message. Outlook Express 5.01 ships
  with an updated JavaScript shared library that's also used by
  Internet Explorer; the version that shipped with Outlook Express
  5.0 could cause Internet Explorer to have problems with certain
  secure Web sites. This problem only impacted users running both
  Internet Explorer 4.5 and Outlook Express 5.0 on the same
  Macintosh. Be careful using Outlook Express's drag & drop
  installation feature: it's all too easy to delete your existing
  mail database if you simply replace your existing Outlook Express
  folder.

<http://db.tidbits.com/getbits.acgi?tbart=05651>


OT Tuner 1.0 Combats Possible Net Abuse of Macs
-----------------------------------------------
  by Geoff Duncan <geoff@tidbits.com>

  Apple Computer has released OT Tuner 1.0, a tiny patch which
  disables an option in Open Transport that could enable Macs
  connected to the Internet to be used as traffic amplifiers (see
  below) in a distributed denial-of-service attack. The update is
  for any computer running Mac OS 9, or Power Mac G4s, iBooks, or
  current slot-loading iMacs (like the iMac DV) running Mac OS 8.6.
  OT Tuner 1.0 is a 175K download, although the patch itself is less
  than 2K.

<http://asu.info.apple.com/swupdates.nsf/artnum/n11559>

  OT Tuner 1.0 is a direct response to a behavior in Open Transport
  publicized by John Copeland at the Georgia Institute of
  Technology. The basic premise is that Open Transport will
  sometimes send a 1,500-byte response to certain small data packets
  sent from a remote machine elsewhere on the Internet. (This
  behavior is part of a standard called Path MTU Discovery detailed
  over nine years ago in RFC 1191.) The problem is that the small
  data packets could be forged to look like they came from a third
  computer elsewhere on the Internet; in that case, Open Transport
  would send its 1,500-byte response to that third computer.
  According to Copeland, the forged packet might be as short as 29
  bytes, so Open Transport effectively enables a malicious third
  party to send 1,500 bytes to a remote computer by transmitting a
  mere 29 bytes - a traffic amplification of over 5000 percent.

<http://www.csc.gatech.edu/~copeland/macattack/index.htm>
<http://www.faqs.org/rfcs/rfc1191.html>

  These data packets aren't enormous, but they can be generated
  quickly and the behavior could be exploited in several Macs to
  launch a distributed denial-of-service attack. In theory, a
  targeted computer's Internet connection could be flooded with
  thousands of 1,500-byte packets per second, and the computer would
  probably be brought to its knees trying to process all the inbound
  data. Distributed denial-of-service attacks are a relatively new
  phenomenon - see CERT Advisory CA-99-17 - and so far no tools are
  known to take advantage of Open Transport's potential
  vulnerability. In any case, only Macs running Mac OS 9 (or the
  models above running Mac OS 8.6) that are continuously connected
  to the Internet would be in any danger of exploitation.

<http://www.cert.org/advisories/CA-99-17-denial-of-service-tools.html>

  Although many folks are using Apple's OT Tuner 1.0 without
  trouble, there are persistent reports of the patch causing
  problems for users with AirPort networks as well as some cable
  modem and DSL connections. Some users also report difficulty
  switching TCP/IP configurations with the patch installed. It's
  probably safest to err on the side of caution and give Apple's OT
  Tuner a try, but disable it using the Extensions Manager if you
  find it causes problems with your connectivity.


Don't Panic - Be Informed about Net Security
--------------------------------------------
  by Chris Kilbourn <chrisk@forest.net>

  Like many Mac users, I've been busy this last week installing
  Apple's Open Transport Tuner 1.0. This patch blocks a potential
  denial of service attack that can be launched from Macintosh
  systems running Mac OS 9 and certain CPU configurations running
  Mac OS 8.6 - see Geoff Duncan's piece in this issue for details on
  the vulnerability and Apple's fix.

<http://asu.info.apple.com/swupdates.nsf/artnum/n11559>

  John Copeland, a professor at the Georgia Institute of Technology,
  identified this potential attack after detecting a port scan on
  his home network. Credit should go to Mr. Copeland for discovering
  this vulnerability, but how this information was disseminated and
  the Macintosh community's response to it have left something to be
  desired.

<http://www.csc.gatech.edu/~copeland/macattack/index.htm>


**Heads in the Sand** -- Many of us in the Macintosh community
  have become smug about network security, and with good reason. For
  years, Macs have been the most secure platform for deployment of
  Internet servers, and have proven repeatedly they are almost
  invulnerable to network attacks or cracking. Although the
  Macintosh is still the most secure platform for Internet use, we
  can neither blithely ignore security issues nor overreact when
  security issues are identified. In this instance, the confusion
  was spread by Macintosh news and information services and mixed
  with a good helping of paranoia regarding Y2K cyber-terrorism.
  This incident highlights that we as a community don't know how to
  deal with network security issues, simply because we've rarely had
  to deal with them before.

  Looking to other communities can be instructive for us, and show
  us how the rest of the computing world has been dealing with their
  network security issues for years.


**Stay Informed & Prepared** -- The CERT Coordination Center at
  Carnegie Mellon University is the global clearinghouse for network
  security alerts, advisories, and guidance. The CERT team updates
  their Web site each time a vulnerability is identified, and they
  rank the level of vulnerability along with providing links to
  patches. They also run an announcement mailing list so you don't
  have to check their Web site every day.

<http://www.cert.org/>
<http://www.cert.org/advisories/>

  There are also hundreds of books available that discuss network
  security. Books published by O'Reilly and Associates are generally
  of a high caliber. Nearly all of these titles are concerned with
  the Unix and Windows worlds, but many principles are generally
  applicable to any platform.

<http://security.oreilly.com/>

  The BugTraq mailing list is also helpful if you're interested in
  detailed technical analysis of current computer security issues
  for any platform.

<http://www.securityfocus.com/forums/bugtraq/faq.html>

  Another good information resource is the System Administration,
  Networking, and Security (SANS) Institute. This group runs regular
  security workshops nationwide and has a Web site full of useful
  information. Much of their information is geared towards Unix
  administrators, but that leads me to my next point.

<http://www.sans.org/>

  Mac OS X Server and the forthcoming Mac OS X have BSD Unix at
  their cores. This means once Mac OS X ships and is installed on
  our Macs, we will be running Unix workstations on our desktops -
  and we will potentially be just as vulnerable as any other Unix
  workstation. Although this doesn't mean you will need to become a
  Unix system administrator to operate your Macintosh, it does mean
  you should keep yourself informed of network security topics and
  respond to issues and alerts in a timely fashion.

<http://db.tidbits.com/getbits.acgi?tbart=05415>


**Handle Problems Responsibly** -- For years the Unix community
  has been dealing with these issues by following some simple steps:

  1. As issues are identified by end users, programmers, or security
  professionals, they are reported to CERT and appropriate software
  vendors

  2. CERT issues an advisory or alert, and the vendor releases a
  patch

  3. Affected users apply the patch, and life goes on

  Note that nowhere in this list appear the words panic, fret,
  worry, or hide. If you're one of the "lucky" people to identify a
  network security issue, you should:

  1. Contact CERT

  2. Contact the vendor(s) of the vulnerable product(s) involved

  3. Help them to identify and develop a patch

  Also note that this list doesn't include tasks like alerting the
  media, publicly speculating on possible ways of exploiting the
  problem, or suggesting what end users should do. Advising end
  users and providing accurate information is the job of CERT and
  the vendors, and they've been doing it for years.


**Evaluate Reports Critically** -- Not everyone is a networking
  expert, and the level of detail available from resources like CERT
  can be overwhelming. It's not necessary for everyday computer
  users to follow the technical minutia of network security
  problems, but folks should know these resources exist so they're
  better able to evaluate problem reports as they arise. When a new
  network security problem is reported, consider whether the problem
  report seems responsible and credible to you, whether the problem
  has been reproduced by trusted third parties, and whether CERT and
  software vendors have been informed or issued statements. The
  Internet can spread misinformation and unfounded speculation as
  rapidly as it can disseminate critical news and software updates -
  it's always better to make an informed decision than let haste and
  trepidation get the better of you. In the immortal words of
  Douglas Adams (a diehard Mac user), Don't Panic!

  [Chris Kilbourn is President of digital.forest, Inc., a Mac-
  focused network service provider specializing in FileMaker Pro
  database Web hosting, server colocation, QuickTime Streaming,
  and other Internet business services.]

<http://www.forest.net/>


InterviewBITS with Neil Shapiro
-------------------------------
  by Adam C. Engst <ace@tidbits.com>

  Some years ago we published a couple of interviews in TidBITS,
  including one with Peter N Lewis of Anarchie fame and another with
  Daryl Peck, founder of Outpost.com. However, despite the fact that
  we received tremendous positive feedback on those interviews, we
  somehow stopped doing them, a move I've long regretted.

<http://db.tidbits.com/getbits.acgi?tbser=1037>
<http://db.tidbits.com/getbits.acgi?tbser=1021>

  However, when Neil Shapiro, a legend from the early days of online
  communities in the Macintosh world, popped up in my email to tell
  me that he was bringing back MAUG on a Web site called
  ForumsAmerica.com, I immediately realized that an interview would
  be the best way to explain what MAUG was and to introduce the new
  MAUG.

<http://www.forumsamerica.com/macintosh/>

* [Adam] First off, tell me a bit about how MAUG got started back
  in...

  [Neil] 1979! I had just bought an Apple II computer and had no
  idea how to use it. I was one of the journalists beta-testing the
  new CompuServe (then called MicroNet) network. So I left a note
  pleading for help on the main bulletin board (there were no
  Forums) and some people met me in the CB Simulator (what Chat was
  then called). It developed into weekly Sunday night meetings. We
  were originally called the MicroNet Apple Users Group (MAUG).
  After a year of meetings we started one of the very first Forums.
  In 1984 we expanded into the Macintosh and wound up with more than
  twenty Forums devoted to Macintosh topics. We kept the MAUG
  acronym, but it became a registered trademark (now owned by my
  company eFriends, Inc.) and now stands for Micronetworked Apple
  Users Group, somewhat of a mouthful.

* [Adam] So in the days before the Internet hit big, MAUG was one
  of the main online Macintosh communities. When would you say that
  MAUG hit its peak?

  [Neil] I think the entire online world on all the various networks
  seemed, to me anyway, most active in the early nineties. People
  were then discovering it as a mass market, rather than a service
  just for experts. It was around then that, at dinner parties, I
  found most people at the table at least knew what a modem was, and
  that was a huge change from the seventies and eighties.

* [Adam] Although AOL has purchased CompuServe, the service is
  still around. What happened that caused MAUG and CompuServe to
  part ways?

  [Neil] Sorry but I can't comment on that other than to say that I
  had many good years with CompuServe and still have some good
  friends who work there.

* [Adam] Fair enough. You've probably spent more time on
  CompuServe than almost anyone, though - what future do you see for
  proprietary online services like AOL and CompuServe, whether or
  not they provide varying degrees of access to the Internet? It
  would seem that the Internet is the big deal now, but that hasn't
  stopped AOL from signing up 20 million subscribers, or whatever
  they're up to now.

  [Neil] I think that proprietary networks in general (not speaking
  here specifically of any one) are becoming learning areas - places
  where people go because it is easy both to install the software
  and to sign on. Two forces are moving though to where they may
  find it increasingly difficult to maintain market share. First,
  hardware is becoming more and more Internet-ready, the iMac being
  a wonderful example. Second, large ISPs are bundling their access
  software on CD-ROM with easy-to-use installers. I don't know what
  the future of the proprietary services will be.


* [Adam] But now you're back, on ForumsAmerica.com They're still
  in beta - what can you tell us about them?

  [Neil] ForumsAmerica.com is the most exciting thing I have been
  involved with for many years. It is a breakthrough both in
  conception and execution.

  The concept was to design a message base (reachable by any major
  browser/platform combination) that did not have the drawbacks of
  present Web forums. We wanted to create a message base that felt
  more like a community (the word is way overused, but since I was
  one of the first to use it I still feel entitled). To do this we
  stepped out of the box of topic-oriented messaging and moved
  toward the area of conversational threads. For instance, this
  means that if you leave a message and I respond, then others see
  my response right after your message and attached to it. And when
  you return to the forum, the software tells you that you have
  messages waiting for you. It's a little hard to explain, but the
  effect is that people talk to other people, rather than just
  posting in a topic. Yet it's fast and easy to use, far easier in
  my opinion than the few other thread-oriented message boards one
  may find.

* [Adam] I'm racking my brains to remember the old CompuServe
  interface, but this is sounding similar. Perhaps one way to think
  of it is as a cross between a Usenet news thread and email, in the
  sense that the conversation is public, but the forum encourages
  people to converse with one another?

  [Neil] It is less like email and much more like Usenet. But when I
  go onto Usenet, I find myself often confused about why someone is
  saying something because the message they are responding about may
  have happened far back in the topic. On ForumsAmerica.com the
  progression of the discussion is far easier to track. Threaded
  messaging began, I think, back in the seventies on BBS systems
  that ran on TRS-80 Model Ones. They then evolved further on
  networks like Delphi and CompuServe. We have continued the
  evolution by designing an interface that we knew, from the ground
  up, was going to be Internet-based and read via a Web browser.

* [Adam] Of course, trying to create a usable interface in a Web
  browser is a difficult task, especially when you have to support
  multiple platforms.

  [Neil] One thing I appreciate is that the ForumsAmerica.com
  programmers spent an incredible amount of time ensuring that the
  service would be truly multi-platform and that Macintosh users in
  particular wouldn't feel like second-class citizens. When you log
  onto ForumsAmerica.com the first thing the software does is
  identify your computer and browser. Macintosh users wind up with
  their own style sheet that customizes fonts and other design
  elements for display on the Mac. Have you ever gone to a Web site
  with your Mac, maybe after seeing it on a friend's PC, and noticed
  the fonts are squashed or the layout screwed up? ForumsAmerica.com
  looks great - and the same - on both PC and Mac. It wasn't an easy
  thing to do!

* [Adam] Indeed - we ran into many of the same issues with the
  recent redesign of our home page, except that we were trying to
  make it look better for those people who read TidBITS from a PC.
  Geoff Duncan also wrote an excellent article for us explaining the
  difference in font display between the Mac and PC. But I digress.
  How does the MAUG setup on ForumsAmerica.com compare to the old
  setup on CompuServe in terms of forums and libraries and the like?

<http://db.tidbits.com/getbits.acgi?tbart=05588>
<http://db.tidbits.com/getbits.acgi?tbart=05284>

  [Neil] We have chat, and we have the message boards of course, but
  we're not planning on having file libraries right now. I feel that
  there are many great places to go now for software online. I see
  our mission as being the place to go to find out from your friends
  what new software is cool and what not to bother with. We do have
  features and releases up that have links to take people to the
  places to download or find out more information. There are so many
  people doing so many wonderful things for Mac owners on the
  Internet that we don't want to duplicate effort or do something
  poorly. What we do is messaging, nothing more. I truly feel that
  we are the best for that now on the Internet, and I hope other Mac
  owners will agree with me once they try it!

* [Adam] Is MAUG the only topic discussed on ForumsAmerica.com
  right now?

  [Neil] Nope. The breadth of topics covered on ForumsAmerica.com
  will, I think and hope, keep people thinking of it as an online
  home to discuss most anything. Along with MAUG, I run the News and
  Politics area along with the Books and Reading area. Then there
  are areas in Gaming and in Cooking, Men, Home Improvement, Space,
  and even something called Windows. There are many more on the way.
  All will be managed by professional moderators - people who know
  what it takes to make a message board feel like a safe and fun
  place to be.

* [Adam] Moderation is extremely important - in many ways it's
  another form of editing, and the most important people to have
  when information becomes overwhelming are editors, because they're
  trained to separate the wheat from the chaff.

  [Neil] Wow, Adam - I never thought of it as editing. Given my
  background (an editor at Popular Mechanics for years and founding
  editor of MacUser) I admit I am surprised at myself! It does have
  a lot to do with the same communication skills that go into
  editing. In our new area these are even more important as we have
  a special area of "features." These features can be press
  releases, publicity from other sites, original articles, whatever,
  all with links, graphics and so on. I've been trying to find
  interesting features and then start messages going about the
  topics. For example, a popular game (Might and Magic III) is
  finally coming to the Mac. So one of our features was the press
  release and we had a thread about cross-platform games. From the
  front page people could click to read the feature or click to
  discuss the topic. We're aiming to create a synergy of
  information.

* [Adam] In the past, being a forum moderator was a big deal,
  since time on CompuServe was expensive, so there were some major
  financial benefits as well. That won't happen on
  ForumsAmerica.com, I assume, so what benefits will moderators
  receive? For that matter, what is ForumAmerica.com's business
  model?

  [Neil] ForumsAmerica.com is completely free to users but carries
  banner ads for revenue. Like many Web sites we charge advertisers
  for the impressions generated by users seeing the ads.
  ForumsAmerica.com plans to share ad revenues with the moderators
  or, as we call them Community Managers. By the way,
  ForumsAmerica.com is open to new Forum proposals so this is a
  chance for people to get in on a ground floor. If anyone is
  interested in running an online community (particularly if they
  have experience doing so), they can send a proposal to
  <webmaster@forumsamerica.com>.

* [Adam] You talk a lot about community, so here's a question.
  What role do you see real world user groups playing in today's
  wired world? We've seen BMUG and LAMUG suffer significant
  problems, and other user groups have had troubles as well. Real
  world user groups probably hit their peak in the early nineties as
  well; does the return of MAUG indicate that community in general
  might be making a comeback?

  [Neil] I'm not an expert concerning real world user groups but I
  recall how Apple used to evangelize for them, helped them get
  speakers and software for review, and generally supported them.
  The Macintosh is still a computer that attracts people who are not
  worried about being different or going against the grain. Apple's
  slogan of Think Different is right on target. So, it seems to me
  that people who buy Macs are still differentiated enough from the
  overall audience of computer buyers to form a community bonding
  via this choice of platforms. It would not surprise me to see user
  groups make a comeback generally in the next year.

* [Adam] Have you seen similar levels of community in the Windows
  world? The Mac world may be smaller, but small size seems to have
  fostered a sense of togetherness that often seems lost on PC
  users.

  [Neil] There is no community of PC users! At least, no community
  based around their choice of computer. Most people with PCs think
  of them as simply a hammer they use to knock together some
  projects around the office. Many people with Macs still think of
  their machines as being exciting, they - we - see them as
  empowering. It's a completely different mindset.

* [Adam] Not to imply damning analogies, but the online world has
  changed since MAUG ruled the earth. How has MAUG evolved to fit
  into today's Internet?

  [Neil] I surf the Internet for hours each day and have for a long
  time, so I know that we're not still in Kansas. It really is like
  the magic of Oz with all sorts of colorful characters, amazing
  feats and, yes, even a few dark and scary places. But to extend
  this analogy - there's no place like home! I have yet to find a
  message board that isn't tied to a single publication, product,
  company, or portal and that delivers the whole world of the Mac in
  an open-ended way. If we have evolved then I think it is in
  realizing that our strength is in the independence of our
  information and in letting people treat the place like their home.

* [Adam] Perhaps this was already covered in the previous
  question, but with the vast number of mailing lists, Web sites,
  and other resources on the Internet, what does MAUG have to offer
  that's unique?

  [Neil] I hope that our uniqueness is still in what it has always
  been - how the staffers and I feel about the Macintosh community
  and our role in it. We are here for you, for anyone with a
  Macintosh. It's a free service, you don't have to buy anything,
  and we are as wide open as we can be. Lofty Becker, Charlie Downs,
  Bill Cook, Alan August, Marty Silbernik, David Ramsey, David Rose
  - these guys have been with me some for upwards of two decades. It
  is _not_ because I am so lovable! Rather, it is because we all
  love what we do - we love the Macintosh community.

  We're glad to be back!

* [Adam] Thanks for your time, and I'd encourage everyone to check
  out the new MAUG on ForumsAmerica.com. It's a little sparse still,
  having been open for only a short time, but it's good to see such
  a pillar of the Macintosh community return to action.

<http://www.forumsamerica.com/macintosh/>

$$

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